Getting through a temporary hardship

What you need to know

A forbearance plan temporarily suspends or reduces the amount of your regular monthly mortgage payment if a life event is expected to decrease your cash-on-hand in the near future, Most often, it is used in times of temporary hardship, like unemployment.

How you could benefit

For a specific period of timer a forbearance plan can provide short-term mortgage payment relief until you're in a better financial situation.

Important considerations in a forbearance plan

  • Your regular monthly mortgage payment may be temporarily suspended or reduced for a specific period, allowing time for your financial situation to improve.
  • During this time, you'll have a new monthly mortgage payment to make instead of the payment amount that appears on your monthly statement.
  • You must contact us on a monthly basis to provide regular updates on your financial status.
  • At the end of the forbearance period, the payment amounts that were suspended or reduced during the forbearance period accrue and may be added to your mortgage amount. At that time, we(ll work with you and review your financial situation to see if you're able to repay the forbearance amount, or if a long-term option like a loan modification is available to you. If you cannot keep your home, we'll explore options that may help you avoid a foreclosure sale. If long-term assistance is not available to you, the total amount of payments that accrued during the forbearance period becomes due and payable.

How your credit may be affected

  • A forbearance plan may initially have a negative impact on your credit score, but it may be less negative than a series of late payments because you have made official arrangements with us.
  • Payments during a temporary forbearance are recorded on your credit report as "paying under a partial or modified payment agreement."

Fast facts

  • Temporarily suspends or reduces your regular mortgage payment.
  • Assists homeowners with short-term challenges.
  • Gives you an active role in the process.
  • May reduce negative credit impact in the future.
  • Helps you avoid a foreclosure sale and move forward sooner.

Call (800) 640-0635 for help with your payment issues.

Where appropriate, Weststar Mortgage Corporation. is required to inform you that, as your account servicer, we are attempting to collect a debt and any information obtained will be used for that purpose. However, if you are a customer involved in an active bankruptcy case or you received a discharge in a bankruptcy case where the account was not otherwise reaffirmed or accepted from discharge, then this notice is being provided to you for informational purposes only, and this is not a bill or a request for payment as to any such customer(s).

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